Privacy Policy
Last updated: August 2026
Nakupenda Wildlife is committed to protecting the privacy and personal data of visitors, supporters, donors, partners and other individuals who interact with our website and activities.
As a Namibia-based conservation organisation engaging with supporters and partners internationally, including individuals within the European Union and European Economic Area, we are committed to handling personal data responsibly and transparently and, where applicable, in accordance with the General Data Protection Regulation (EU) 2016/679 (“GDPR”) and other applicable data protection laws.
This Privacy Policy explains what personal data we may collect, how and why we process it, how long we retain it, with whom it may be shared, and the rights available to you.
1. Data Controller
The Data Controller responsible for the processing of personal data through this website is:
Nakupenda Wildlife
86 Amasoniet Street
Eros Park, Windhoek
Namibia
Email: info@nakupendawildlife.org
For any question concerning this Privacy Policy or the processing of your personal data, you may contact us at the email address above.
2. Personal Data We Collect
Depending on how you interact with our website, we may collect the following categories of personal data.
Information you provide directly
We may collect personal information that you voluntarily provide when you:
- contact us through the website;
- subscribe to our newsletter;
- make a donation;
- request information about our projects or activities;
- communicate with us for any other purpose.
This information may include your email address and any other information that you voluntarily provide.
Newsletter subscriptions
If you subscribe to our newsletter, we collect your email address for the purpose of sending you news, updates, information about our conservation activities, projects and opportunities to support Nakupenda Wildlife.
You may unsubscribe at any time by using the unsubscribe link provided in our communications or by contacting us at info@nakupendawildlife.org.
Donations
When you make a donation, certain personal and transaction information may be processed in order to complete the donation, maintain appropriate administrative and accounting records, and comply with applicable legal obligations.
Online payments may be processed through third-party payment providers, including Stripe and PayPal.
Payment information such as complete credit or debit card details is processed directly by the relevant payment provider and is not stored by Nakupenda Wildlife.
The processing of payment information by these providers is subject to their respective privacy policies and terms.
Technical and browsing information
When you visit our website, certain technical information may be transmitted automatically by your browser or device.
This may include:
- IP address;
- browser type and version;
- device and operating system information;
- date and time of access;
- pages visited;
- referring website;
- technical logs and information necessary for the operation and security of the website.
Some of this information may be collected through cookies or similar technologies.
3. Purposes of Processing
Personal data may be processed for the following purposes:
- to respond to enquiries and requests for information;
- to communicate with supporters, partners and other individuals who contact us;
- to manage newsletter subscriptions and send communications where consent has been provided;
- to process and administer donations;
- to fulfil applicable administrative, accounting and legal obligations;
- to operate, maintain and improve our website;
- to understand how visitors use our website;
- to ensure the security of our website and information systems;
- to prevent or investigate fraudulent, abusive or unlawful activity;
- to protect the legitimate interests and activities of Nakupenda Wildlife.
We will not use personal data for purposes that are incompatible with those for which it was collected.
4. Legal Basis for Processing
Where the General Data Protection Regulation (EU) 2016/679 (“GDPR”) applies, we process personal data on one or more of the following legal bases:
Consent – where you have given us permission to process your personal data for a specific purpose, such as subscribing to our newsletter.
Performance of a contract or pre-contractual measures – where processing is necessary to provide a service or take action at your request.
Legal obligation – where processing is necessary for compliance with applicable legal, tax, accounting or regulatory requirements.
Legitimate interests – where processing is necessary for the legitimate interests of Nakupenda Wildlife, provided that such interests are not overridden by your fundamental rights and freedoms. This may include website security, fraud prevention, responding to enquiries and improving our activities and services.
Where processing is based on consent, you may withdraw your consent at any time.
5. Cookies and Analytics
Our website may use cookies and similar technologies to ensure its proper operation, remember user preferences, understand website usage and, where applicable, measure the effectiveness of our communications.
Some cookies are necessary for the website to function correctly. Other cookies, including analytics or marketing cookies where used, may require your consent depending on applicable law.
Third-party services integrated into the website may also place cookies or collect technical information in accordance with their own privacy policies.
Where required, non-essential cookies will only be activated after you have provided your consent through the website’s cookie management system.
More detailed information about the cookies and technologies used on this website may be provided in our Cookie Policy.
6. Third-Party Services
To operate our website and activities, we may use trusted third-party service providers.
These may include:
- website hosting and technical service providers;
- email and newsletter service providers;
- analytics providers;
- payment providers such as Stripe and PayPal;
- website security and anti-spam services;
- embedded content or social media services.
These providers may process personal data only as necessary to provide their services and in accordance with their respective contractual and legal obligations.
Some third-party services may operate or store information outside Namibia or outside the country in which you are located.
7. Sharing of Personal Data
Nakupenda Wildlife does not sell or rent your personal data.
Personal data may be shared with third parties only where reasonably necessary for the purposes described in this Privacy Policy, including:
- service providers supporting the operation of our website;
- payment processors;
- newsletter and communication providers;
- professional advisers where necessary;
- public authorities or law enforcement agencies where disclosure is required by applicable law.
We seek to limit access to personal data to what is reasonably necessary for each purpose.
8. International Data Transfers
Nakupenda Wildlife is based in Namibia and works with partners, supporters and service providers internationally.
As a result, personal data may be processed or transferred outside your country of residence, including to Namibia and to countries in which our service providers operate.
Where the GDPR or other applicable data protection legislation requires specific safeguards for international transfers, we will take appropriate measures to protect personal data in accordance with the applicable requirements.
9. Data Retention
We retain personal data only for as long as reasonably necessary for the purposes for which it was collected and to comply with applicable legal, accounting or regulatory obligations.
In particular:
- newsletter subscription data may be retained until you unsubscribe or withdraw your consent;
- correspondence and contact requests may be retained for the time reasonably necessary to respond to and manage the relevant communication;
- donation and transaction records may be retained for the period required by applicable accounting, tax and legal obligations;
- technical and security information may be retained for a limited period necessary for website operation, security and fraud prevention.
When personal data is no longer required, it will be deleted, anonymised or otherwise securely disposed of where reasonably practicable.
10. Your Rights
Depending on the law applicable to the processing of your personal data, you may have the right to:
- request access to your personal data;
- request correction of inaccurate or incomplete personal data;
- request deletion of your personal data;
- request restriction of processing;
- object to certain types of processing;
- request the portability of personal data you have provided to us;
- withdraw your consent at any time where processing is based on consent;
- lodge a complaint with the competent data protection authority where applicable.
The withdrawal of consent does not affect the lawfulness of processing carried out before consent was withdrawn.
11. Exercising Your Rights
To exercise your rights or request information about the processing of your personal data, please contact:
Nakupenda Wildlife
86 Amasoniet Street
Eros Park, Windhoek
Namibia
Email: info@nakupendawildlife.org
We may request information reasonably necessary to verify your identity before responding to a request concerning personal data.
12. Data Security
Nakupenda Wildlife takes reasonable technical and organisational measures designed to protect personal data against unauthorised access, loss, misuse, alteration, disclosure or destruction.
However, no method of transmission or storage of information on the Internet can be guaranteed to be completely secure.
13. External Links
Our website may contain links to websites operated by third parties.
Nakupenda Wildlife is not responsible for the privacy practices or content of external websites. We encourage visitors to review the privacy policies of third-party websites before providing personal information.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our website, services, activities, third-party providers or applicable legal requirements.
Any updated version will be published on this page and the “Last updated” date will be revised accordingly.
15. Contact
For questions concerning this Privacy Policy or the processing of personal data, please contact:
Nakupenda Wildlife
86 Amasoniet Street
Eros Park, Windhoek
Namibia
Email: info@nakupendawildlife.org